FAQs & Troubleshooting
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329 Results
- 51I cannot save a file downloaded from the Brother support website (For Windows)
- 52Protect your Brother machine against unauthorised access over the network
- 53The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 54Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 55Print a web page from iPrint&Scan when using an Android™ mobile device.
- 56Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 57The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 58Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 59I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 60The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 61"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 62How do I clear the message "Cannot Detect" from the display?
- 63Scan multiple pages into one file instead of each scan being saved as a separate file.
- 64Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 65Is my Brother machine compatible with Windows Vista?
- 66I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 67Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 68I am having a problem receiving faxes.
- 69What is Distinctive Ring and how do I program it?
- 70Can I confirm that the FAX was sent correctly?
- 71I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 72I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 73I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 74Print command (LPR) (Linux)
- 75Pre-Required Procedures (Linux)
- 76When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 77A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 78Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 79Open the "Scanners and Cameras" and Properties.
- 80When I scan a document using ControlCenter, the scanned file size is too big.
- 81I can print but cannot scan via network. (For Mac)
- 82I can print but cannot scan via network. (For Windows)
- 83Is my Brother machine compatible with third party print servers?
- 84I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 85When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 86I cannot print over a network using the XML Paper Specification Printer Driver.
- 87Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 88I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 89Why is it necessary for my machine to go through regular cleaning cycles?
- 90Scan a document from a Windows Vista application
- 91Improve poor print quality.
- 92I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 93Can I adjust the Sleep Mode setting?
- 94How do I load envelopes into my machine?
- 95Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 96While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 97I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 98I cannot install the driver when using the Driver Install Tool. (Linux)
- 99I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 100I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)