FAQs & Troubleshooting
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MFC-5890CN
329 Results
31.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
32.
I am asked to enter a password when starting the Remote Setup application. What is the password?
33.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
34.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
35.
Can I confirm that the FAX was sent correctly?
36.
Load paper in the paper tray
37.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
38.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
39.
What driver package format is supported by my Linux distribution?
40.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
41.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
42.
I cannot make borderless prints.
43.
How to identify your Operating System (OS).
44.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
45.
Configure a cover page for PC-FAX.
46.
The printer status is Offline or Paused.
47.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
48.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
49.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
50.
Paper jams or ink trace (smudges) occur when feeding A3 paper.
51.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
52.
Forward a fax to another fax machine when my machine has a mechanical problem.
53.
Why doesn't the machine answer when receiving a call?
54.
When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
55.
How do I load envelopes into my machine?
56.
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
57.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
58.
When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
59.
How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
60.
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.