FAQs & Troubleshooting
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288 Results
- 51When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 52My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 53Why doesn't the machine answer when receiving a call?
- 54Can I reduce the size of a received fax on this machine?
- 55I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 56How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 57I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 58Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 59ControlCenter3 displays a blank screen at startup (Windows)
- 60The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 61How to identify your Operating System (OS).
- 62I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 63Change the printer driver settings (Windows/macOS)
- 64Can I set my Brother machine to forward the faxes I receive to another location?
- 65Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 66I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 67I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 68When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 69In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 70How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 71How do I check if the MFC has faxes in its memory?
- 72"Document Jam" error appears on the LCD. What should I do?
- 73Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 74The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 75Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 76I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 77The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 78Can I confirm that the FAX was sent correctly?
- 79What does "COMM.ERROR" on the LCD display mean?
- 80Can I print using the IPP protocol on Windows XP?
- 81I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 82I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 83Uninstall the drivers (Windows)
- 84My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 85I'm using Macintosh. What is the PreScan option used for?
- 86How do I know the current network configuration?
- 87Configure and use PC-FAX (CUPS) (Linux)
- 88Configure the Scan to Email Feature (Linux)
- 89The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 90When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 91Important points for specifying the scan area (Linux)
- 92How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 93I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 94I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 95The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 96I am sharing my Brother machine. I can print but cannot scan.
- 97I can print but cannot scan via network. (For Windows)
- 98How do I load legal size paper in the paper tray?
- 99Change the user interface of ControlCenter3
- 100My Brother machine misfeeds paper.