FAQs & Troubleshooting
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329 Results
- 51My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 52When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 53Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 54Print using only the black ink cartridge when the Color cartridges have run out.
- 55Can I transfer faxes to the PC when my machine has a mechanical problem?
- 56I'm using Macintosh. What is the PreScan option used for?
- 57Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 58How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 59Improve poor print quality.
- 60I cannot install Brother drivers on Debian 10 or later (Linux)
- 61Cannot print after a Windows 10 update (June 2020)
- 62I cannot send a fax using PC-FAX (Windows 10)
- 63When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 64How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 65I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 66Windows 10 Support Information
- 67Scan from the Brother iPrint&Scan application using Windows Phone.
- 68Delete print jobs from the print queue.
- 69A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 70The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 71Print a web page from iPrint&Scan when using an Android™ mobile device.
- 72Locate files scanned with ControlCenter3 (For Windows)
- 73Change the printer driver settings (Windows/macOS)
- 74The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 75The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 76Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 77Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 78I cannot remove red-eye.
- 79Can third party ink be used to refill the ink cartridges?
- 80When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 81Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 82Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 83Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 84I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 85Replace Ink
- 86What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 87I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 88I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 89Install BookScan & Whiteboard Suite onto Windows 10.
- 90Check the firmware version.
- 91The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 92I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 93I cannot print over a network using the XML Paper Specification Printer Driver.
- 94When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 95What is MFL-Pro Suite Software?
- 96When I print images, the quality is not good (Linux)
- 97ControlCenter3 displays a blank screen at startup (Windows)
- 98When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 99Install FaceFilter Studio onto Windows 10.
- 100Protect your Brother machine against unauthorised access over the network