FAQs & Troubleshooting
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99 Results
- 1What Android™ mobile application can I use?
- 2When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 3How to connect to a DC power outlet (optional)
- 4Installing the software
- 5The paper is jammed in the printer.
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 9Using the Printer Setting Tool (for Mac)
- 10How do I transfer templates to the printer?
- 11How do I turn the printer off?
- 12The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 13The side margins are incorrect.
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 16The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 17How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 18I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 19Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 20I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 21I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 22Some of the print options in OpenOffice do not work. (Linux®)
- 23Uninstalling the printer drivers (Linux®)
- 24Where can I find my Brother printer's serial number?
- 25The top margin is incorrect.
- 26What is the JPEG printing and how can I use it?
- 27How do I print from a computer or mobile device?
- 28How do I transfer label templates with P-touch Transfer Express?
- 29How to delete the registry information and files related to the printer driver
- 30Printing from a Windows PC or Mac
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 33The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 34P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 35How to open the Devices and Printers window
- 36Using the Communication Settings (for Windows)
- 37What kinds of software are available for this printer?
- 38Using the Device Settings (for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40How do I uninstall the printer driver?
- 41How do I clean the platen roller?
- 42How to insert paper
- 43How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 44How to identify your Operating System (OS) for Windows or Mac
- 45I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 46I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 47The latest printer driver was successfully installed, but the driver did not update correctly.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)