FAQs & Troubleshooting
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104 Results
- 1Printing from a Windows PC or Mac
- 2What Android™ mobile application can I use?
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5How do I transfer templates to the printer?
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7How to identify your Operating System (OS) for Windows or Mac
- 8I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11How to charge the rechargeable Li-ion battery
- 12I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 13Using the Printer Setting Tool (for Windows)
- 14How to insert paper
- 15The latest printer driver was successfully installed, but the driver did not update correctly.
- 16Installing the software
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19How to connect to an AC power outlet (optional)
- 20The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 21I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 22The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 23How to install Brother software on a computer not connected to the Internet
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26Printing is not possible. (USB connection)
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 29I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 30I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32Using the Printer Setting Tool (for Mac)
- 33How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 34How do I turn the printer off?
- 35Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 36Pages don't print. What should I do?
- 37How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39Where can I find my Brother printer's serial number?
- 40Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42How do I transfer label templates with P-touch Transfer Express?
- 43How to install the rechargeable Li-ion battery (optional)
- 44How do I connect the printer to my computer using a USB cable?
- 45The print quality is poor, and the image is too light or dark.
- 46The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 47Uninstalling the printer drivers (Linux®)
- 48How to open the Devices and Printers window
- 49Getting ready to use your printer.
- 50Using the Device Settings (for Windows)