FAQs & Troubleshooting
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391 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Document Jam
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Enable the Brother machine's network interface.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11What is Brother iPrint&Scan?
- 12Low Temperature
- 13Configure a cover page for PC-FAX.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16One or more of my colors are not printing (blank).
- 17How do I load paper?
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19High Temperature
- 20Where can I get FaceFilter Studio and what can I do with this application?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22Improve poor print quality.
- 23How do I factory reset the network settings?
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26The printer status is Offline or Paused.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28When I print, the pages are smudged with ink.
- 29Paper Jam
- 30Replace Ink
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Connect your Brother machine to your mobile device via a wireless router or access point.
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34How to identify your Operating System (OS).
- 35My printed pages and received faxes are cut off.
- 36Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 37Unable to Scan AX
- 38Unable to Print 5X
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40Ink Absorber Full
- 41Unable to Print 3X
- 42Printer Locked
- 43Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45No Paper Fed
- 46Out of Memory
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49I'm using Macintosh. What is the PreScan option used for?
- 50Scan an image and insert it in a Windows XP application