FAQs & Troubleshooting
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365 Results
- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4How do I load paper?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 8What is Brother iPrint&Scan?
- 9The printer status is Offline or Paused.
- 10Can third party ink be used to refill the ink cartridges?
- 11Load envelopes into my machine
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15Store a Speed Dial number from my Brother machine's Caller ID History.
- 16How do I know which side up my photo paper should be in the tray?
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 22Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 23Can I print from or scan to Android™ Smartphone?
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 27Firewall port requirements of the Scan Key Tool (Linux)
- 28I am having an issue receiving faxes.
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 33I cannot make borderless prints.
- 34What is AirPrint?
- 35Out of Fax Memory
- 36I cannot start ControlCenter4.
- 37Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 38Unable to Print 3X
- 39Change the number of times my Brother machine rings before it answers.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Receive faxes when the Brother machine is in Manual Mode.
- 42Cover is Open
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44Document Jam
- 45How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 46Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 47What is Distinctive Ring and how do I program it?
- 48Where can I find my Brother machine's serial number?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50What is the "Station ID" and how do I set it?