FAQs & Troubleshooting
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323 Results
- 1Out of Memory
- 2Print on plain paper or bond paper from the Manual feed slot
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5No Belt Unit
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 8Printouts have wrinkles.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Configure and use the Scan to Network feature
- 11I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14Adjust color settings by using the custom setting in the printer driver
- 15I'm having a problem with the print quality. How can I solve it?
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Which E-mail packages are compatible with ControlCenter3?
- 19Scan a document using "Scanner and Camera Wizard" in Windows XP
- 20Drums End Soon/ Drum End Soon(X)
- 21Jam Tray
- 22Turn the Toner Save Mode on or off.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Uninstall the scanner driver. (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Delete print jobs from the print queue.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31How to identify your Operating System (OS).
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 34I keep getting the error message "Authenticate Err (Authentication error)".
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36I can receive a fax, but cannot receive a telephone call.
- 37Toner Low
- 38What is Distinctive Ring and how do I program it?
- 39Clean the scanner to improve the copy or fax quality
- 40Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42Install additional memory.
- 43I'm using Macintosh. What is the PreScan option used for?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?