FAQs & Troubleshooting
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322 Results
- 1Out of Memory
- 2I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 3Install additional memory.
- 4Locate files scanned with ControlCenter2 (For Macintosh)
- 5Drum Error (Drum!)
- 6The printer status is Offline or Paused.
- 7The toner does not fix to paper well. (Poor fixing)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 10Belt End Soon
- 11Configure and use PC-FAX (CUPS) (Linux)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Print on plain paper or bond paper from the Manual feed slot
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19"Offline" appears on the Status Monitor.
- 20Can I print from or scan to Android™ Smartphone?
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23Delete print jobs from the print queue.
- 24Configure and use the Scan to Network feature
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 28When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 29Turn the Toner Save Mode on or off.
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31Send a fax using PC-FAX with LPD/LPRng (Linux)
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Cannot print after a Windows 10 update (June 2020)
- 34When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36Delete the faxes stored in my Brother machine's memory.
- 37I keep getting the error message "Authenticate Err (Authentication error)".
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Change the printer driver settings (Windows/macOS)
- 40The paper is skewed when it's printed.
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 43Scan a document in Mac OS X 10.7.
- 44Printouts have wrinkles.
- 45Clean the corona wire
- 46What is the BRAdmin Professional software used for?
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49I am sharing my Brother machine. I can print but cannot scan.
- 50I cannot print over a network using the XML Paper Specification Printer Driver.