FAQs & Troubleshooting
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322 Results
- 51Jam Tray
- 52Why doesn't the machine answer when receiving a call?
- 53Out of Memory
- 54Can I print from DOS applications?
- 55What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 56Reset the network settings to the factory default
- 57Reset the network settings to the factory default (video instructions available)
- 58Install additional memory.
- 59My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 60I cannot install Brother drivers on Debian 10 or later (Linux)
- 61Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 62Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 63Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 64The printer status is Offline or Paused.
- 65Scan and save a document in PDF format (Scan to File)
- 66I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 67How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 68Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 69Configure and use PC-FAX (CUPS) (Linux)
- 70I installed scan-key-tool, but it does not work. (Linux)
- 71How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 72Configure scan settings without administrator privileges (Linux)
- 73I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 74Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 75How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 76"Offline" appears on the Status Monitor.
- 77Delete print jobs from the print queue.
- 78Install the built-in drivers (For Windows 8 and Windows 10)
- 79Configure and use the Scan to Network feature
- 80Configure and use the Scan to FTP feature
- 81Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 82I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 83Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 84Send a PC-FAX
- 85Change the printer driver settings (Windows/macOS)
- 86When I scan a document using ControlCenter, the scanned file size is too big.
- 87When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 88I can receive a fax, but cannot receive a telephone call.
- 89I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 90I'm having a problem with the print quality. How can I solve it?
- 91Carry out calibration to improve the color density
- 92Clean the Drum Unit
- 93When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 94I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 95When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 96In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 97Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 98Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 99Document Jam
- 100How do I forward a fax to another fax machine when my machine has a mechanical problem?