FAQs & Troubleshooting
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225 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What driver package format is supported by my Linux distribution?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9Can I confirm that the FAX was sent correctly?
- 10I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13Change the printer driver settings (Windows/macOS)
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 17Pre-Required Procedures (Linux)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The printer status is Offline or Paused.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25How to identify your Operating System (OS).
- 26The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 30When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 32Why doesn't the machine answer when receiving a call?
- 33I'm using Macintosh®. What are the settings in the Scanner window used for?
- 34When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Verify the Brother machine connected to the Wired Network (For Windows)
- 38Functions supported in the Windows 7 built-in drivers
- 39I am sharing my Brother machine. I can print but cannot scan.
- 40When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 41Does NC-2200w work with Windows Vista?
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 46I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 47I am experiencing problems receiving faxes. What can I do?
- 48How do I program the date and time?
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50Can I reduce the size of a received fax on this machine?