FAQs & Troubleshooting
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225 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2Pre-Required Procedures (Linux)
- 3I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 4What is a "Generic PCL Driver"?
- 5What kind of memory can I use?
- 6What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 7I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 8Configure and use PC-FAX (CUPS) (Linux)
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16Print on both sides of a page. (2-sided/Duplex)
- 17When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 18When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 19Can I print from DOS applications?
- 20How do I factory reset the print server?
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22I am sharing my Brother machine. I can print but cannot scan.
- 23I can print but cannot scan via network. (For Windows)
- 24The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 25How do I clear the "Awaiting Redial" message?
- 26Configure the Scan to Email Feature (Linux)
- 27Cannot print after a Windows 10 update (June 2020)
- 28I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 29Delete print jobs from the print queue.
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37How do I install additional memory?
- 38What driver package format is supported by my Linux distribution?
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40I installed scan-key-tool, but it does not work. (Linux)
- 41Open the Control Panel (For Windows)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43Verify the Brother machine connected to the Wired Network (For Windows)
- 44The printer status is Offline or Paused.
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47What is the "Station ID" and how do I set it?
- 48The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)