FAQs & Troubleshooting
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225 Results
- 51When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 52PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 53I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 54Scan a document from a Windows Vista application
- 55The Interface of the Control Center has changed suddenly. Why?
- 56When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 57Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 58What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 59Can I confirm that the FAX was sent correctly?
- 60When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 61How can I clear the "PLS OPEN COVER" error message on LCD?
- 62The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 63How do I clear the "Awaiting Redial" message?
- 64What does "COMM.ERROR" on the LCD display mean?
- 65I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 66When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 67How do I factory reset the print server?
- 68Scan using XSane or GIMP (Linux)
- 69Paper size settings are unavailable when I print from OpenOffice (Linux)
- 70When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 71I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 72When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 73Important points for specifying the scan area (Linux)
- 74How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 75Configure scan settings without administrator privileges (Linux)
- 76I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 77To install the printer driver easily using a tool. (Linux)
- 78Firewall port requirements of the Scan Key Tool (Linux)
- 79Open the Control Panel (For Windows)
- 80Install the built-in drivers (For Windows 8 and Windows 10)
- 81I cannot print from my computer via network. (For Macintosh)
- 82I can print but cannot scan via network. (For Macintosh)
- 83Check the IP addresses of your PC and the Brother machine
- 84I can receive a fax, but cannot receive a telephone call.
- 85I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 86Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 87I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?
- 88I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 89I'm using Windows XP. I cannot scan with the USB cable.
- 90Scan a document using "Scanner and Camera Wizard" in Windows XP
- 91Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 92Scan an image and insert it in a Windows XP application
- 93The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 94Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 95When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 96I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 97I cannot install the driver when using the Driver Install Tool. (Linux)
- 98Configure and use PC-FAX (CUPS) (Linux)
- 99Configure the Scan to Email Feature (Linux)
- 100What driver package format is supported by my Linux distribution?