FAQs & Troubleshooting
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223 Results
- 1Pre-Required Procedures (Linux)
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3How to identify your Operating System (OS).
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 6My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 7Configure and use PC-FAX (CUPS) (Linux)
- 8The driver installation finished successfully but I cannot print. (Linux)
- 9Windows 10 Support Information
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 12Delete print jobs from the print queue.
- 13The printer status is Offline or Paused.
- 14When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 15When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17What can happen if the wrong paper is used in your machine.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 23I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 24The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28Configure the Scan to Email Feature (Linux)
- 29Configure and use the Scan Key Tool (Linux)
- 30Scan using XSane or GIMP (Linux)
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 33When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 34Important points for specifying the scan area (Linux)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 40What is the Network Shared printing?
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Change the printer driver settings (Windows/macOS)
- 43When I scan a document using ControlCenter, the scanned file size is too big.
- 44I cannot print from my computer via network. (For Windows)
- 45I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46Functions supported in the Windows 7 built-in drivers
- 47I can print but cannot scan via network. (For Macintosh)
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.