FAQs & Troubleshooting
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283 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9How to identify your Operating System (OS).
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 12I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 16Where is the USB port on the machine?
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Print command (LPR) (Linux)
- 23When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 24How do I know which side up my photo paper should be in the tray?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26I am sharing my Brother machine. I can print but cannot scan.
- 27Scan and save a document in PDF format (Scan to File)
- 28Can I use voice mail on the same line as my Brother machine?
- 29I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31One or more of my colors are not printing (blank). What can I do?
- 32When I print, the pages are smudged with ink. What should I do?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 34How do I load paper in paper tray#2?
- 35When I print images, the quality is not good (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Important points for specifying the scan area (Linux)
- 38I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 39Delete print jobs from the print queue.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43I cannot make borderless prints.
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 47I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 48I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 49Can third party ink be used to refill the ink cartridges?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?