FAQs & Troubleshooting
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271 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 4Cannot print after a Windows 10 update (June 2020)
- 5What driver package format is supported by my Linux distribution?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8The printer status is Offline or Paused.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Change the printer driver settings (Windows/macOS)
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18Can I confirm that the FAX was sent correctly?
- 19How do I know the current network configuration?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 22Delete print jobs from the print queue.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 28I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 31I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 32When I print, the pages are smudged with ink. What should I do?
- 33What kind of Media Adapter can I use?
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35What is Distinctive Ring and how do I program it?
- 36I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 37What is the BRAdmin Professional software used for?
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40Configure and use the Scan Key Tool (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42How to identify your Operating System (OS).
- 43Functions supported in the Windows 7 built-in drivers
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 46Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 49Can third party ink be used to refill the ink cartridges?
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".