FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3Cannot print after a Windows 10 update (June 2020)
- 4I am having issues with the paper feed. What can I do?
- 5Check the firmware version.
- 6When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8Does NC-2200w work with Windows Vista?
- 9One or more of my colors are not printing (blank). What can I do?
- 10How do I know the current network configuration?
- 11The downloaded driver's name is different from my machine's name. (Linux)
- 12When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 13Print command (cupswrapper) (Linux)
- 14Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 15I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 16I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 17I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 18Delete print jobs from the print queue.
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20Do I need a telephone line to send and receive faxes with my Brother machine?
- 21Discover the MAC address of the Brother network card
- 22Change the printer driver settings (Windows/macOS)
- 23Why doesn't my Brother machine have a dial tone?
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 26When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 27When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 28My Brother machine has no power. What can I do?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33How do I clean the Scanner to improve the copy or fax quality?
- 34Is there any way to reduce Ink consumption?
- 35Clear the message "Awaiting Redial"
- 36What is Multi-Function Link Pro Suite?
- 37Where is the full User's Guide? I can't find enough information in the paper manual.
- 38Images of the thumbnail page from the media (memory) card won't print.
- 39Configure the Scan to Email Feature (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 42When I print images, the quality is not good (Linux)
- 43Pre-Required Procedures (Linux)
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Scan and save a document in PDF format (Scan to File)
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48I updated the Web BRAdmin and cannot enable the logging function.
- 49PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 50I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?