FAQs & Troubleshooting
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262 Results
- 1Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 2Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5When I print, the pages are smudged with ink. What should I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8Can I still receive faxes or calls when the machine is switched off?
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Delete print jobs from the print queue.
- 12Discover the MAC address of the Brother network card
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 16Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 17Which E-mail packages are compatible with ControlCenter3?
- 18When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The printer status is Offline or Paused.
- 22My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Scan and save a document in PDF format (Scan to File)
- 25Does NC-2200w work with Windows Vista?
- 26I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 27When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 28One or more of my colors are not printing (blank). What can I do?
- 29When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 30I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 34Print command (cupswrapper) (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36Firewall port requirements of the Scan Key Tool (Linux)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 49"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?