FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Which E-mail packages are compatible with ControlCenter3?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I'm using Mac OSR X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 13How do I print on an envelope?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Scan and save a document in PDF format (Scan to File)
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19Vertical streaks appear in my copies.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22Discover the MAC address of the Brother network card
- 23Can third party ink be used to refill the ink cartridges?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Scan a document using "Scanner and Camera Wizard" in Windows XP
- 28"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 30Why doesn't the machine answer when receiving a call?
- 31I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34How do I factory reset the print server?
- 35What is the BRAdmin Professional software used for?
- 36Can I still receive faxes or calls when the machine is switched off?
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Command List of brscan. (Linux)
- 40Can I print from or scan to Android™ Smartphone?
- 41How do I adjust the number of times my Brother machine rings before it answers?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 43The printer status is Offline or Paused.
- 44I can print but cannot scan via network. (For Windows)
- 45Does NC-2200w work with Windows Vista?
- 46PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 47I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 48One or more of my colors are not printing (blank). What can I do?
- 49When I print, the pages are smudged with ink. What should I do?
- 50When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)