FAQs & Troubleshooting
![]() |
Popular |
214 Results
- 1When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 4How do I replace the Ink Cartridge?
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 7I cannot scan via USB. (Mac OS X)
- 8I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 9The driver installation finished successfully but I cannot print. (Linux)
- 10Discover the MAC address of the Brother network card
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 17What is Distinctive Ring and how do I program it?
- 18How can I improve poor print quality?
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 21I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Send a fax using PC-FAX with LPD/LPRng (Linux)
- 26Pre-Required Procedures (Linux)
- 27I cannot print from my computer via network. (For Windows)
- 28The printer status is Offline or Paused.
- 29Does NC-2200w work with Windows Vista?
- 30I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 31Scan a document in Mac OS X 10.6.
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 34I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 35When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 36Configure and use the Scan Key Tool (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Print command (LPR) (Linux)
- 39Important points for specifying the scan area (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41Uninstall printer drivers (Linux)
- 42Firewall port requirements of the Scan Key Tool (Linux)
- 43Windows 10 Support Information
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 48Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49Functions supported in the Windows 7 built-in drivers
- 50I can print but cannot scan via network. (For Windows)