FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfc3820cn_as.jpg)
MFC-3820CN
227 Results
1.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
The printer status is Offline or Paused.
4.
What driver package format is supported by my Linux distribution?
5.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
6.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
7.
How do I know the current network configuration?
8.
When trying to print from Mac OS® X the print queue is stopped.
9.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
10.
How do I factory reset the print server?
11.
"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
12.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
13.
Change the printer driver settings (Windows/macOS)
14.
How can I clear the "PLS OPEN COVER" error message on LCD?
15.
How to identify your Operating System (OS).
16.
Discover the MAC address of the Brother network card
17.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
18.
When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
19.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
20.
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
21.
Cannot print after a Windows 10 update (June 2020)
22.
When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
23.
I cannot save a file downloaded from the Brother support website (For Windows)
24.
Delete print jobs from the print queue.
25.
Download a file from the "Downloads" section and save it to Windows 8 computer.
26.
Verify the Brother machine connected to the Wired Network (For Windows)
27.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
28.
My machine does regular cleaning cycles in the night. How can I correct this?
29.
Can I print using only the black ink cartridge when the Color cartridges have run out?
30.
Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?