FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3What is Distinctive Ring and how do I program it?
- 4Can I print from or scan to Android™ Smartphone?
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9Why can't I print when an ink cartridge is empty?
- 10The downloaded driver's name is different from my machine's name. (Linux)
- 11I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 12Cannot print after a Windows 10 update (June 2020)
- 13Important points for specifying the scan area (Linux)
- 14I am unable to print from a client PC to a printer on a print server. (Linux)
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 16The printer status is Offline or Paused.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Paper size settings are unavailable when I print from OpenOffice (Linux)
- 19I want to print using CUPS while keeping SELinux enabled. (Linux)
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23Clear the paper jam or printer jam.
- 24How can I configure Windows® XP to send faxes?
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 29Uninstall the scanner driver. (Linux)
- 30How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 31The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33I cannot print from my computer via USB.
- 34Functions supported in the Windows 7 built-in drivers
- 35Can I print using only the black ink cartridge when the Color cartridges have run out?
- 36How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 37I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 40The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 41When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 42How can I clear the "INK EMPTY" message?
- 43I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 44What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 45Can I confirm that the FAX was sent correctly?
- 46What does "MACHINE ERROR XX" mean?
- 47When trying to print from Mac OS® X the print queue is stopped.
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 50I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.