FAQs & Troubleshooting
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187 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 5Send a fax using PC-FAX with LPD/LPRng (Linux)
- 6The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 7I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 8What is Distinctive Ring and how do I program it?
- 9How do I replace the Ink Cartridge?
- 10I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 14Pre-Required Procedures (Linux)
- 15Can I print from or scan to Android™ Smartphone?
- 16Windows 7 Support Information
- 17I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 19I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 20Configure and use PC-FAX (CUPS) (Linux)
- 21When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 22Command List of brscan. (Linux)
- 23Uninstall printer drivers (Linux)
- 24Windows 10 Support Information
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27Change the printer driver settings (Windows/macOS)
- 28Verify if the Brother machine has a dial tone
- 29I cannot scan via USB. (Mac OS X)
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 32When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 33Scan an image and insert it in a Windows XP application
- 34Clear the paper jam or printer jam.
- 35Can I confirm that the FAX was sent correctly?
- 36Can I reduce the size of a received fax on this machine?
- 37Can I still receive faxes or calls when the machine is switched off?
- 38Configure and use the Scan Key Tool (Linux)
- 39I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 40When I print images, the quality is not good (Linux)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I cannot scan when using SELinux (Security-Enhanced Linux)
- 45Important points for specifying the scan area (Linux)
- 46Configure scan settings without administrator privileges (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.