FAQs & Troubleshooting
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124 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2What are the expected yields of the consumables?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6What is a "Generic PCL Driver"?
- 7How do I install additional memory?
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9Delete print jobs from the print queue.
- 10Change the printer driver settings (Windows/macOS)
- 11How can I change the printer settings?
- 12What kind of paper can I use?
- 13What driver package format is supported by my Linux distribution?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16Printouts have a curl or wave.
- 17Can I print from DOS applications?
- 18Cannot print after a Windows 10 update (June 2020)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 21The printer prints unexpectedly or it prints garbage.
- 22I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24The printed letters are slanted, positioned incorrectly.
- 25I cannot print from my computer via USB.
- 26I cannot print from my Dos Application, the status light turns orange but nothing happens.
- 27Uninstall the drivers. (Mac OS X 10.5)
- 28What do the LED indications mean?
- 29Can I buy any MICR toner?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34The printer status is Offline or Paused.
- 35Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 36The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 37What kind of memory can I use?
- 38How do I install the Optional Tray Unit?
- 39How do I clear paper jams?
- 40When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 41Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43How can I clean the inside of the printer?
- 44Replace the drum unit.
- 45White spots appear in areas of dense black printing.
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)