FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7What can happen if the wrong paper is used in your machine.
- 8I cannot print from my computer via USB.
- 9Cannot print after a Windows 10 update (June 2020)
- 10The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 11I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 14Change the printer driver settings (Windows/macOS)
- 15I cannot print from my computer via network. (For Macintosh)
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 18I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 19The printer makes a grinding or clicking sound.
- 20What is UPnP and SSDP?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22What do the LED indications mean?
- 23Can I print using the IPP protocol on Windows XP?
- 24How do I change the print server password?
- 25How do I disable the APIPA protocol?
- 26What is the Network Shared printing?
- 27Does NC-2200w work with Windows Vista?
- 28All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 31I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 32Output sheets are completely black.
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34Windows 10 Support Information
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Open the Control Panel (For Windows)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38What is the difference between the toner cartridge and the drum unit?
- 39I updated the Web BRAdmin and cannot enable the logging function.
- 40I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 41How can I install the Web BRAdmin on Windows Server 2003?
- 42When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 43I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48What kind of paper can I use?
- 49Printouts have a curl or wave.
- 50Printouts (envelopes) have creases.