FAQs & Troubleshooting
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- 1All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4How to identify your Operating System (OS).
- 5The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 6How do I clear paper jams?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Does NC-2200w work with Windows Vista?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15What is UPnP and SSDP?
- 16Printouts (envelopes) have creases.
- 17The printed letters are slanted, positioned incorrectly.
- 18I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 19Paper size settings are unavailable when I print from OpenOffice (Linux)
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21All print jobs are aborted and nothing is printed. (Linux)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Change the printer driver settings (Windows/macOS)
- 27The printer status is Offline or Paused.
- 28Functions supported in the Windows 7 built-in drivers
- 29In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 30What kind of memory can I use?
- 31Printouts have wrinkles or creases.
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 34What is the BRAdmin Professional software used for?
- 35How do I change the print server password?
- 36How do I install additional memory?
- 37Pre-Required Procedures (Linux)
- 38Windows 10 Support Information
- 39Open the Control Panel (For Windows)
- 40I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 46When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 47White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 48What do the LED indications mean?
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 50White spots appear in areas of dense black printing.