FAQs & Troubleshooting
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152 Results
- 1How to identify your Operating System (OS).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5Can I reduce the size of a received fax on this machine?
- 6The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10What is Distinctive Ring and how do I program it?
- 11What is the "Station ID" and how do I set it?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13Print command (LPR) (Linux)
- 14I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 15When I print, the pages are smudged with ink. What should I do?
- 16I am experiencing problems sending a fax, what can I do?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19The edge of glossy paper is smudged.
- 20The printer status is Offline or Paused.
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Functions supported in the Windows 7 built-in drivers
- 23Can I print using only the black ink cartridge when the Color cartridges have run out?
- 24Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 25My Brother machine has no power. What can I do?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28I am having issues with the paper feed. What can I do?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30Where can I find the serial number for my unit?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Why can't I print when an ink cartridge is empty?
- 34When I print images, the quality is not good (Linux)
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37To install the printer driver easily using a tool. (Linux)
- 38Check the firmware version.
- 39Open the Control Panel (For Windows)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 43My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 44Windows 7 Support Information
- 45How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 46When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 47How do I set up an answering machine (TAD) to work on the same line as my FAX/MFC?
- 48Glossy Paper does not feed correctly. What can I do?
- 49"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 50After I installed Sun JavaVM, some applications will not work correctly.