FAQs & Troubleshooting
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185 Results
- 1When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Can I print from DOS applications?
- 7How do I factory reset the print server?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Configure the Scan to Email Feature (Linux)
- 10Open the "Scanners and Cameras" and Properties.
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Check the IP addresses of your PC and the Brother machine
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 15Print the Network Configuration page
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Configure and use the Scan Key Tool (Linux)
- 18Open the Control Panel (For Windows)
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 21The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 26The downloaded driver's name is different from my machine's name. (Linux)
- 27Configure scan settings without administrator privileges (Linux)
- 28I want to print using CUPS while keeping SELinux enabled. (Linux)
- 29Windows 10 Support Information
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Delete print jobs from the print queue.
- 32The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Functions supported in the Windows 7 built-in drivers
- 37When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 38When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40The Interface of the Control Center has changed suddenly. Why?
- 41I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 42I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 45How do I install additional memory?
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 48I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Large characters are printed incorrectly. (Linux)
