FAQs & Troubleshooting
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183 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 7Scan a document using "Scanner and Camera Wizard" in Windows XP
- 8How do I factory reset the print server?
- 9How do I install additional memory?
- 10Delete print jobs from the print queue.
- 11Does NC-2200w work with Windows Vista?
- 12When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 13How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 14I cannot print from my computer via USB.
- 15The printer status is Offline or Paused.
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I am sharing my Brother machine. I can print but cannot scan.
- 18When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20Scan a document from a Windows XP application
- 21I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 22What kind of memory can I use?
- 23I cannot print from my computer via network. (For Windows)
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 26Uninstall the drivers. (Mac OS X 10.5)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Print command (LPR) (Linux)
- 29Configure scan settings without administrator privileges (Linux)
- 30I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 31Firewall port requirements of the Scan Key Tool (Linux)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33What is the difference between the toner cartridge and the drum unit?
- 34How to identify your Operating System (OS).
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37What is the Network Shared printing?
- 38Functions supported in the Windows 7 built-in drivers
- 39Check the IP addresses of your PC and the Brother machine
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 43When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 44The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Can I print from DOS applications?
- 48I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.