FAQs & Troubleshooting
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182 Results
- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 4I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from or scan to Android™ Smartphone?
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10Functions supported in the Windows 7 built-in drivers
- 11When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 12Print the Network Configuration page
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 15Delete print jobs from the print queue.
- 16How to identify your Operating System (OS).
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20How do I factory reset the print server?
- 21How do I install additional memory?
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Change the printer driver settings (Windows/macOS)
- 26The printer status is Offline or Paused.
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 30Scan an image and insert it in a Windows XP application
- 31I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 32The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34How do I clear the message "MFC is Busy" or "Connect Failure"?
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 37I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 43Windows 10 Support Information
- 44Open the "Scanners and Cameras" and Properties.
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47I am sharing my Brother machine. I can print but cannot scan.
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 50I'm using Windows XP. I cannot scan with the USB cable.