FAQs & Troubleshooting
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DCP-8040
182 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
4.
What driver package format is supported by my Linux distribution?
5.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
6.
The paper is skewed when it's printed.
7.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
8.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
9.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
10.
How do I factory reset the print server?
11.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
12.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
13.
Can I print from or scan to Android™ Smartphone?
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
16.
Cannot print after a Windows 10 update (June 2020)
17.
Delete print jobs from the print queue.
18.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
19.
When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
20.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
21.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
22.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
23.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
24.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
25.
The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
26.
Print the Network Configuration page
27.
Pre-Required Procedures (Linux)
28.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
29.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
30.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.