FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5What driver package format is supported by my Linux distribution?
- 6Scan a document using "Scanner and Camera Wizard" in Windows XP
- 7The machine does not print anything.
- 8I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 9Windows 10 Support Information
- 10The printer status is Offline or Paused.
- 11Check the IP addresses of your PC and the Brother machine
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18How do I factory reset the print server?
- 19What is the BRAdmin Professional software used for?
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21Configure the Scan to Email Feature (Linux)
- 22Uninstall the scanner driver. (Linux)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 27I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Important points for specifying the scan area (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 33When printing with monochrome laser printer, the print position shifts. (Linux)
- 34Pre-Required Procedures (Linux)
- 35I cannot 2-sided (duplex) print from Mac OS X 10.6/ 10.7.
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Change the printer driver settings (Windows/macOS)
- 38I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Functions supported in the Windows 7 built-in drivers
- 40I cannot scan via USB. (Mac OS X)
- 41When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 42When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 43Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45Can I print from DOS applications?
- 46What can happen if the wrong paper is used in your machine.
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48When trying to print from Mac OS® X the print queue is stopped.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50How do I install the Optional Tray Module?