FAQs & Troubleshooting
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187 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What driver package format is supported by my Linux distribution?
- 4The machine does not print anything.
- 5I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The printer status is Offline or Paused.
- 9Scan a document using "Scanner and Camera Wizard" in Windows XP
- 10The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 11The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 12I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 13What is the BRAdmin Professional software used for?
- 14I'm using Macintosh®. What are the settings in the Scanner window used for?
- 15Uninstall the scanner driver. (Linux)
- 16Windows 10 Support Information
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 19Configure the Scan to Email Feature (Linux)
- 20I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22When printing with monochrome laser printer, the print position shifts. (Linux)
- 23Pre-Required Procedures (Linux)
- 24I cannot 2-sided (duplex) print from Mac OS X 10.6/ 10.7.
- 25Change the printer driver settings (Windows/macOS)
- 26Functions supported in the Windows 7 built-in drivers
- 27Check the IP addresses of your PC and the Brother machine
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 30Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 31I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 32What can happen if the wrong paper is used in your machine.
- 33When trying to print from Mac OS® X the print queue is stopped.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35How do I factory reset the print server?
- 36How do I install the Optional Tray Module?
- 37What is Multi-Function Link Pro Suite?
- 38How do I install additional memory?
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 44When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46Uninstall Scan-key-tool. (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50Install the built-in drivers (For Windows 8 and Windows 10)