FAQs & Troubleshooting
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236 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Load envelopes, labels, or thick paper into the manual feed slot.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5What is the BRAdmin Professional software used for?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7How to identify your Operating System (OS).
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9"Paper Jam Inside" error appears on the LCD. What should I do?
- 10When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14The downloaded driver's name is different from my machine's name. (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Cannot print after a Windows 10 update (June 2020)
- 17Uninstall Scan-key-tool. (Linux)
- 18Protect your Brother machine against unauthorised access over the network
- 19Delete print jobs from the print queue.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21The printer status is Offline or Paused.
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 24When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 25I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27How can I change the print resolution?
- 28How do I clean white or black spots on printed documents?
- 29"Paper Jam Rear" error appears on the LCD. What should I do?
- 30When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 32How do I factory reset the print server?
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34I'm using Macintosh. What is the PreScan option used for?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36What driver package format is supported by my Linux distribution?
- 37How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 38Open the Control Panel (For Windows)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44I cannot use the "Modules Update" button on Web BRAdmin.
- 45I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 46Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48How can I clear the "Scanner Locked" error message?
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)