FAQs & Troubleshooting
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294 Results
- 1Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4How can I print, fax, copy and scan using A3/Ledger size paper?
- 5One or more of my colors are not printing (blank). What can I do?
- 6Scan and save a document in PDF format (Scan to File)
- 7Can I print from or scan to Android™ Smartphone?
- 8The edge of glossy paper is smudged.
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 11When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 16I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 17Configure the Scan to Email Feature (Linux)
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22How do I know which side up my photo paper should be in the tray?
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Change the user interface of ControlCenter3
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Scan a document in Mac OS X 10.6.
- 28Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 29Scan an image and insert it in a Windows XP application
- 30Scan a document from a Windows XP application
- 31Replace Ink
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 35How do I clear the message "Cannot Detect" from the display?
- 36Wrong Paper Size
- 37In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 43When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 44I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 45Where can I get FaceFilter Studio and what can I do with this application?
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49Scan a document in Mac OS X 10.7.
- 50How do I clear the message "Unable to..." or "... Unable" ?