FAQs & Troubleshooting
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295 Results
- 1Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3One or more of my colors are not printing (blank). What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5How can I print, fax, copy and scan using A3/Ledger size paper?
- 6Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Replace Ink
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17Delete print jobs from the print queue.
- 18Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 19How to identify your Operating System (OS).
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 22Load paper in the paper tray
- 23How do I load paper in paper tray#2?
- 24The LCD displays an error code (number). What does it mean?
- 25Cannot print after a Windows 10 update (June 2020)
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33I cannot print from my computer via USB.
- 34When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44How do I load envelopes into my machine?
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Protect your Brother machine against unauthorised access over the network
- 47What is Brother iPrint&Scan?
- 48I cannot make borderless prints.
- 49Can I use AirPrint with my Brother machine?
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.