FAQs & Troubleshooting
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207 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4How do I clear the message "PAPER JAM" from the display?
- 5When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8The edge of glossy paper is smudged.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Delete a network scanner entry. (Linux)
- 14Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How do I clear Machine Error 46?
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 19I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 22When I print, the pages are smudged with ink. What should I do?
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24Scan using XSane or GIMP (Linux)
- 25The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 26I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Delete print jobs from the print queue.
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31Change the printer driver settings (Windows/macOS)
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33I cannot scan via USB. (Mac OS X)
- 34I cannot feed the paper from the Photo Paper Tray.
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 39The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 40How do I load paper?
- 41I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43I installed scan-key-tool, but it does not work. (Linux)
- 44How do I know which side up my photo paper should be in the tray?
- 45Scan and save a document in PDF format (Scan to File)
- 46Scan a document from the Windows Vista Photo Gallery
- 47Why is it necessary for my machine to go through regular cleaning cycles?
- 48"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 49When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)