FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 6The edge of glossy paper is smudged.
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9What kind of Media Adapter can I use?
- 10I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 11Pre-Required Procedures (Linux)
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The printer status is Offline or Paused.
- 16Scan and save a document in PDF format (Scan to File)
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 26I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 27Can third party ink be used to refill the ink cartridges?
- 28Why is it necessary for my machine to go through regular cleaning cycles?
- 29One or more of my colors are not printing (blank). What can I do?
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31Scan a document from a Windows Vista application
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33Where can I find my Brother machine's serial number?
- 34How do I replace the Ink Cartridge?
- 35I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Command List of brscan. (Linux)
- 43ControlCenter3 displays a blank screen at startup (Windows)
- 44The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 45Can I print from or scan to Android™ Smartphone?
- 46"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 47When I print photos, the color quality is not good.
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49Scan a document from the Windows Vista Photo Gallery
- 50The ink bleeds and the letters look fuzzy on my printed documents. What can I do?