FAQs & Troubleshooting
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88 Results
- 1Can not scan a long document.
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Configuring frequently-used scan settings on your computer.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Your Scanner Cannot Be Detected on the Network During Installation
- 8Changing scan settings in ControlCenter.
- 9What is Brother iPrint&Scan?
- 10The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 11Reset the Scheduled maintenance counter
- 12How to identify your Operating System (OS).
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 18Clean the scanner
- 19"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 23Replace Pick up roller
- 24Duplex (two-sided) scan
- 25Document Jam
- 26I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 27The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 28Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 29Update the Driver or Firmware for your Brother machine
- 30The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Paper suitable for scanning
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 37Unusable Device
- 38Scan a document in Windows 8 and Windows 10.
- 39What do the LED indications mean?
- 40Enable or disable the Brother machine's USB interface.
- 41Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 42Scan error due to length, reduce length
- 43Open the "Scanners and Cameras" and Properties.
- 44"Multifeed detection" or "Multifeed Detection Error"
- 45Scan and save a document in PDF format for Windows (Scan to File)
- 46What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48Reset the network settings to the factory default.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Where can I download Brother iPrint&Scan application for Mac?