FAQs & Troubleshooting
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91 Results
- 1Configuring frequently-used scan settings on your computer.
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4What is Brother iPrint&Scan?
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7"Multifeed detection" or "Multifeed Detection Error"
- 8The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 9Scan and save a document in PDF format for Windows (Scan to File)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12Paper suitable for scanning
- 13Replace Pick up roller
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15(Video) Update the Driver or Firmware for your Brother machine
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Replace Reverse Roller
- 22How to identify your Operating System (OS).
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Unusable Device
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Can not scan a long document.
- 28When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 29Document Jam
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32Install BRAdmin Professional 3
- 33If You Want to Check that Your Network Devices are Working Correctly
- 34Your Brother Machine Cannot Scan over the Network
- 35A gray line or margin appears on the side of the scanned document.
- 36Scan error due to length, reduce length
- 37Install PaperPort™ 12SE / 14SE (Windows)
- 38Enable the Brother machine's network interface.
- 39Card Jam
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 42The scanning speed is slow when scanning from my machine. (Windows)
- 43Change the brscan5 scan settings using XSane (Linux)
- 44I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 45Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 46Update the Driver or Firmware for your Brother machine
- 47The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 48The scan result of thick documents is enlarged or its bottom part is cut off.
- 49Check the firmware version.
- 50My scanned image is missing.