FAQs & Troubleshooting
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88 Results
1.
Can not scan a long document.
2.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
3.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
What is Brother iPrint&Scan?
6.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
7.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
8.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
9.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
10.
Can I print from or scan to Android™ Smartphone?
11.
Your Scanner Cannot Be Detected on the Network During Installation
12.
Configuring frequently-used scan settings on your computer.
13.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
14.
Paper suitable for scanning
15.
Replace Pick up roller
16.
How to identify your Operating System (OS).
17.
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
18.
Reset the Scheduled maintenance counter
19.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
20.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
21.
Scan multiple pages into one file instead of each scan being saved as a separate file.
22.
Clean the scanner
23.
Enable or disable the Brother machine's USB interface.
24.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
25.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
26.
"Multifeed detection" or "Multifeed Detection Error"
27.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
28.
Update the Driver or Firmware for your Brother machine
29.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
30.
I cannot save a file downloaded from the Brother support website (For Windows)