FAQs & Troubleshooting
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1.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
2.
Document Jam
3.
"Multifeed detection" or "Multifeed Detection Error"
4.
Unusable Device
5.
My Brother machine is unresponsive.
6.
Can not scan a long document.
7.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
8.
(Video) Update the Driver or Firmware for your Brother machine
9.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
10.
My Brother machine could not be found over the network when I installed drivers on my computer.
11.
Load Documents
12.
What is Brother iPrint&Scan?
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
15.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
16.
Configuring frequently-used scan settings on your computer.
17.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
18.
Duplex (two-sided) scan
19.
The scanning speed is slow when scanning from my machine. (Windows)
20.
Your Scanner Cannot Be Detected on the Network During Installation
21.
Reset the Scheduled maintenance counter
22.
I cannot save a file downloaded from the Brother support website (For Windows)
23.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
24.
Replace Reverse Roller
25.
How to identify your Operating System (OS).
26.
Reset the network settings to the factory default.
27.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
28.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
29.
Download a file from the "Downloads" section and save it to Windows 8 computer.
30.
Replace Pick up roller