FAQs & Troubleshooting
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101 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2What is Brother iPrint&Scan?
- 3TWAIN errors appear when starting to scan. (Macintosh)
- 4Plastic Card Jam
- 5Can not scan a long document.
- 6Can I print from or scan to Android™ Smartphone?
- 7Changing scan settings in ControlCenter.
- 8My Brother machine doesn't feed a card for scanning.
- 9TWAIN or WIA errors appear when starting to scan. (Windows)
- 10OCR does not work.
- 11USB Flash Drive is Full (Scan to USB)
- 12A plastic card error occurs.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15What driver package format is supported by my Linux distribution?
- 16"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 17Sending Error (Scan to FTP)
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19How to identify your Operating System (OS).
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Server Time Out (Scan to FTP)
- 24USB Hub Not Supported (Scan to USB) or Other Error
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Replace Roller
- 28Clean the scanner
- 29Important points for specifying the scan area (Linux)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Load Documents
- 33Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 34The scan speed is too slow.
- 35Open the Control Panel (For Windows)
- 36I cannot start ControlCenter.
- 37Authenticate Error (Scan to FTP)
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41Other Error (Other Error)
- 42I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 43Configuring frequently-used scan settings on your computer.
- 44Cannot save the settings in Remote Setup or Web Based Management.
- 45The document was not fed.
- 46Rename the File (Scan to USB)
- 47Colors in the scanned image are dark.
- 48Clean the Separation Pad
- 49Replace Pad
- 50Unable to Scan XX