FAQs & Troubleshooting
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102 Results
- 1Replace Roller
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can not scan a long document.
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Configuring frequently-used scan settings on your computer.
- 6What is Brother iPrint&Scan?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 9Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 10What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 11The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 12Check the firmware version.
- 13TWAIN errors appear when starting to scan. (Macintosh)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Paper suitable for scanning
- 16Replace Pad
- 17Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Unusable Device (Other Error)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Changing scan settings in ControlCenter.
- 25Load Documents
- 26Plastic Card Jam
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 32Uninstall Scan-key-tool. (Linux)
- 33A plastic card error occurs.
- 34My Brother machine doesn't feed a card for scanning.
- 35The document was not fed.
- 36TWAIN or WIA errors appear when starting to scan. (Windows)
- 37OCR does not work.
- 38Multifeed
- 39Document Jam
- 40Uninstall the scanner driver. (Linux)
- 41Install PaperPort™ 12SE onto Windows 10.
- 42Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 43Sending Error (Scan to FTP)
- 44Server Time Out (Scan to FTP)
- 45Rename the File (Scan to USB)
- 46I cannot start ControlCenter.
- 47Authenticate Error (Scan to FTP)
- 48Check your machine's IP Address or Node Name
- 49I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 50How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
