FAQs & Troubleshooting
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366 Results
- 1How do I load paper?
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 11Unable to Print 5X
- 12High Temperature
- 13How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 21Can I print from or scan to Android™ Smartphone?
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25Glossy Paper does not feed correctly.
- 26Where is the USB port on the machine?
- 27Confirm that a FAX I sent was received correctly.
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29Uninstall printer drivers (Linux)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35How do I know which receive mode to select?
- 36How do I clear the message "Cannot Detect" from the display?
- 37Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 38Can I use voice mail on the same line as my Brother machine?
- 39Is my Brother machine compatible with Windows Vista?
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41Document Jam
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44Load envelopes into my machine
- 45I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Print command (LPR) (Linux)
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Add your Brother machine with AirPrint (macOS)