FAQs & Troubleshooting
![]() |
Popular |
216 Results
- 1I'm using Macintosh. What is the PreScan option used for?
- 2What driver package format is supported by my Linux distribution?
- 3Does NC-2200w work with Windows Vista?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6Cannot print after a Windows 10 update (June 2020)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 9What can happen if the wrong paper is used in your machine.
- 10I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 11Scan a document in Mac OS X 10.6.
- 12The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15What is Distinctive Ring and how do I program it?
- 16I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I can print but cannot scan via network. (For Macintosh)
- 22Check the IP addresses of your PC and the Brother machine
- 23Windows 7 Support Information
- 24The machine does not print anything.
- 25My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 26What does "MACHINE ERROR XX" mean?
- 27What does "COMM.ERROR" on the LCD display mean?
- 28Can I buy any MICR toner?
- 29I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 30I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 31Large characters are printed incorrectly. (Linux)
- 32When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34How to identify your Operating System (OS).
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37The printer status is Offline or Paused.
- 38I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Functions supported in the Windows 7 built-in drivers
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 43I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 44I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46What is a "Generic PCL Driver"?
- 47Why does the display read "Cover Open"?
- 48How do I program the date and time?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)