FAQs & Troubleshooting
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223 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11How to identify your Operating System (OS).
- 12When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 13I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 14Does NC-2200w work with Windows Vista?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 17I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 18To install the printer driver easily using a tool. (Linux)
- 19Windows 7 Support Information
- 20I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 21The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 22I cannot print from my computer via network. (For Macintosh)
- 23Functions supported in the Windows 7 built-in drivers
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 28I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 33How do I factory reset the print server?
- 34I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36I'm using Macintosh®. What are the settings in the Scanner window used for?
- 37I'm using Macintosh. What is the PreScan option used for?
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39Send a fax using PC-FAX with LPD/LPRng (Linux)
- 40Pre-Required Procedures (Linux)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42I can receive a fax, but cannot receive a telephone call.
- 43Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 44I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 45How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47Replace the drum unit.
- 48I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50What is Multi-Function Link Pro Suite?