FAQs & Troubleshooting
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245 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2What driver package format is supported by my Linux distribution?
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Pre-Required Procedures (Linux)
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12Why can't I print when an ink cartridge is empty?
- 13How do I load paper?
- 14I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 15When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 16Windows 10 Support Information
- 17Scan a document from a Windows XP application
- 18To install the printer driver easily using a tool. (Linux)
- 19How to identify your Operating System (OS).
- 20How do I know which side up my photo paper should be in the tray?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The printer status is Offline or Paused.
- 23The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26How do I clear Machine Error 46?
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Can I use voice mail on the same line as my Brother machine?
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32How do I clear the message "PAPER JAM" from the display?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 40Scan using XSane or GIMP (Linux)
- 41Cannot print after a Windows 10 update (June 2020)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44Print command (LPR) (Linux)
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49Change the printer driver settings (Windows/macOS)
- 50How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?