FAQs & Troubleshooting
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152 Results
- 1How to identify your Operating System (OS).
- 2I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 6Why can't I print when an ink cartridge is empty?
- 7I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The edge of glossy paper is smudged.
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13How do I clear Machine Error 46?
- 14I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 15Can third party ink be used to refill the ink cartridges?
- 16When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 17What does "COMM.ERROR" on the LCD display mean?
- 18How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 19When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 20Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 21Print command (cupswrapper) (Linux)
- 22I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 23Delete print jobs from the print queue.
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25The printer status is Offline or Paused.
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Why doesn't my Brother machine have a dial tone?
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 33After I installed Sun JavaVM, some applications will not work correctly.
- 34How can I clear the "INK EMPTY" message?
- 35Print a report that will show a listing of faxes I sent and received
- 36I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38What is Distinctive Ring and how do I program it?
- 39I am experiencing problems sending a fax, what can I do?
- 40How do I clear the message "MFC is Busy" or "Connect Failure"?
- 41How do I replace the Ink Cartridge?
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43Can I confirm that the FAX was sent correctly?
- 44The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48Can I still receive faxes or calls when the machine is switched off?
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50The driver installation finished successfully but I cannot print. (Linux)