FAQs & Troubleshooting
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156 Results
- 1How do I clear Machine Error 46?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3The printer status is Offline or Paused.
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 6Can I confirm that the FAX was sent correctly?
- 7Delete print jobs from the print queue.
- 8Functions supported in the Windows 7 built-in drivers
- 9Vertical streaks appear in my copies.
- 10One or more of my colors are not printing (blank). What can I do?
- 11I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 14When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17I'm using Windows®. Print speed is too slow. What can I do?
- 18Can I still receive faxes or calls when the machine is switched off?
- 19Why can't I print when an ink cartridge is empty?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Send a fax using PC-FAX with LPD/LPRng (Linux)
- 22Open the Control Panel (For Windows)
- 23Can I print from or scan to Android™ Smartphone?
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 26When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 27How can I improve poor print quality?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29I cannot install the driver when using the Driver Install Tool. (Linux)
- 30Large characters are printed incorrectly. (Linux)
- 31All print jobs are aborted and nothing is printed. (Linux)
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 34"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 35Clear the paper jam or printer jam.
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43Uninstall printer drivers (Linux)
- 44Pre-Required Procedures (Linux)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 47How to identify your Operating System (OS).
- 48Change the printer driver settings (Windows/macOS)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 50Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.