FAQs & Troubleshooting
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184 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 9The printer status is Offline or Paused.
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Does NC-2200w work with Windows Vista?
- 19I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 20What can happen if the wrong paper is used in your machine.
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 27Delete print jobs from the print queue.
- 28Change the printer driver settings (Windows/macOS)
- 29The paper is skewed when it's printed.
- 30Scan an image and insert it in a Windows XP application
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33How do I factory reset the print server?
- 34Print the Network Configuration page
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 38All print jobs are aborted and nothing is printed. (Linux)
- 39How to identify your Operating System (OS).
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 43Scan a document in Windows 8 and Windows 10.
- 44The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 45Why does the display read "Cover Open"?
- 46How can I clear the "PLS OPEN COVER" error message on LCD?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48How do I install the Optional Tray Module?
- 49Print command (LPR) (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)