FAQs & Troubleshooting
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187 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2What driver package format is supported by my Linux distribution?
- 3How to identify your Operating System (OS).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 7Functions supported in the Windows 7 built-in drivers
- 8When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 9Can I print from or scan to Android™ Smartphone?
- 10What is a "Generic PCL Driver"?
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14Delete print jobs from the print queue.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17How do I install the Optional Tray Module?
- 18How do I install additional memory?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 24I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 25When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 26When trying to print from Mac OS® X the print queue is stopped.
- 27Print the Network Configuration page
- 28I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 29Pre-Required Procedures (Linux)
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33Can I print from DOS applications?
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 36I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 37I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 38I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 39Configure the Scan to Email Feature (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Windows 10 Support Information
- 42Open the Control Panel (For Windows)
- 43I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 44I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 45How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 46How can I re-install the drivers?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Scan an image and insert it in a Windows XP application
- 50I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?