FAQs & Troubleshooting
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91 Results
- 1What is Brother iPrint&Scan?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Changing scan settings in ControlCenter.
- 6The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Can I print from or scan to Android™ Smartphone?
- 11Reset the Scheduled maintenance counter
- 12The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 13The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 14Configuring frequently-used scan settings on your computer.
- 15Paper suitable for scanning
- 16"Multifeed detection" or "Multifeed Detection Error"
- 17Replace Reverse Roller
- 18How to identify your Operating System (OS).
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20Unusable Device
- 21Enable or disable the Brother machine's USB interface.
- 22Scan error due to length, reduce length
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24Update the Driver or Firmware for your Brother machine
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Install PaperPort™ 12SE / 14SE (Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29Load Documents
- 30Open the "Scanners and Cameras" and Properties.
- 31Scan Unable
- 32Scan and save a document in PDF format for Windows (Scan to File)
- 33Card Jam
- 34Can not scan a long document.
- 35When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 36Duplex (two-sided) scan
- 37Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 38Document Jam
- 39When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41What is the default password for my Brother machine?
- 42I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 43Change the brscan5 scan settings using XSane (Linux)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45(Video) Update the Driver or Firmware for your Brother machine
- 46If You Want to Check that Your Network Devices are Working Correctly
- 47The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 48Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 49The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 50Enable the Brother machine's network interface.