FAQs & Troubleshooting
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89 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2Configuring frequently-used scan settings on your computer.
- 3(Video) Update the Driver or Firmware for your Brother machine
- 4"Multifeed detection" or "Multifeed Detection Error"
- 5What is Brother iPrint&Scan?
- 6Can not scan a long document.
- 7Duplex (two-sided) scan
- 8Document Jam
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10How to identify your Operating System (OS).
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Scan and save a document in PDF format for Windows (Scan to File)
- 13The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 16Reset the Scheduled maintenance counter
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Paper suitable for scanning
- 20Scan a document in Windows 8 and Windows 10.
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22What is the default password for my Brother machine?
- 23"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 24Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Changing scan settings in ControlCenter.
- 27Load Documents
- 28Card Jam
- 29Open the Control Panel (For Windows)
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Scan Unable
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 36Enable the Brother machine's network interface.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 39Can I print from or scan to Android™ Smartphone?
- 40Check your machine's IP Address or Node Name
- 41The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 42Service Call
- 43"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 46Your Scanner Cannot Be Detected on the Network During Installation
- 47The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 48Check the firmware version.
- 49Open the "Scanners and Cameras" and Properties.
- 50Replace Reverse Roller