FAQs & Troubleshooting
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110 Results
- 1Replace Pad
- 2Configuring frequently-used scan settings on your computer.
- 3Can not scan a long document.
- 4How to identify your Operating System (OS).
- 5What is Brother iPrint&Scan?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Easy Scan to E-mail
- 8Unusable Device (Other Error)
- 9Card Jam
- 10TWAIN or WIA errors appear when starting to scan. (Windows)
- 11Sending Error (Scan to FTP)
- 12The document was not fed.
- 13TWAIN errors appear when starting to scan. (Macintosh)
- 14Do not insert card
- 15No Profile set
- 16Address Book Full
- 17Other Error (Other Error)
- 18How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 19My Brother machine doesn't feed a card for scanning.
- 20The machine is in Sleep Mode (power save mode).
- 21The scan speed is too slow.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Setting up the Web icon (Brother Web Connect) function.
- 24Unable to Scan XX
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Document Jam
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Cannot delete a Card Scan shortcut.
- 34Shortcuts Full
- 35Rename the File
- 36The scanned image is skewed.
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38I cannot start ControlCenter.
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Check your machine's IP Address or Node Name
- 41Out of Memory
- 42Command List of brscan. (Linux)
- 43The Brother software cannot be installed.
- 44Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 45The machine pauses for about 3 seconds between each page when scanning.
- 46USB Write-protected
- 47My scanned image is missing.
- 48Printing/ Scanning with a mobile device
- 49Replace Roller
- 50Replace Parts