FAQs & Troubleshooting
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110 Results
1.
Can not scan a long document.
2.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
3.
Shortcuts Full
4.
Easy Scan to E-mail
5.
I cannot save a file downloaded from the Brother support website (For Windows)
6.
Download a file from the "Downloads" section and save it to Windows 8 computer.
7.
How to identify your Operating System (OS).
8.
Configuring frequently-used scan settings on your computer.
9.
TWAIN errors appear when starting to scan. (Macintosh)
10.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
11.
Card Jam
12.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
13.
Check the firmware version.
14.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
15.
TWAIN or WIA errors appear when starting to scan. (Windows)
16.
Cannot delete a Card Scan shortcut.
17.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
18.
Document Jam
19.
Open the Control Panel (For Windows)
20.
Vertical lines are seen in the scanned image.
21.
Configure the Scan to Email Feature (Linux)
22.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
23.
Load Documents
24.
How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
25.
The scanned image is skewed.
26.
Scan from the Brother iPrint&Scan application using Windows Phone.
27.
What is Brother iPrint&Scan?
28.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
29.
Install Presto!® BizCard® onto Windows 10.
30.
My Brother machine doesn't feed a card for scanning.