FAQs & Troubleshooting
![]() |
Popular |
182 Results
- 51Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 52I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 53I cannot use the "Modules Update" button on Web BRAdmin.
- 54Scan a document in Windows 8 and Windows 10.
- 55When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 56The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 57When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 58When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 59What is a "Generic PCL Driver"?
- 60Uninstall the drivers. (Mac OS X 10.5)
- 61What kind of memory can I use?
- 62I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 63I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 64What can happen if the wrong paper is used in your machine.
- 65I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 66When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 67How do I factory reset the print server?
- 68My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 69I'm using Macintosh. What is the PreScan option used for?
- 70Configure the Scan to Email Feature (Linux)
- 71Paper size settings are unavailable when I print from OpenOffice (Linux)
- 72I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 73Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 74The driver installation finished successfully but I cannot print. (Linux)
- 75I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 76When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 77Command List of brscan. (Linux)
- 78Print command (cupswrapper) (Linux)
- 79I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 80I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 81I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 82Windows 10 Support Information
- 83Open the Control Panel (For Windows)
- 84The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 85What is the Network Shared printing?
- 86I cannot print from my computer via network. (For Windows)
- 87I can print but cannot scan via network. (For Windows)
- 88Check the IP addresses of your PC and the Brother machine
- 89I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 90PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 91Scan an image and insert it in a Windows XP application
- 92Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 93When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 94I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 95The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 96I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 97Replace the toner cartridge.
- 98I cannot install the driver when using the Driver Install Tool. (Linux)
- 99I cannot install Brother drivers on Debian 10 or later (Linux)
- 100Configure and use the Scan Key Tool (Linux)