FAQs & Troubleshooting
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DCP-8040
182 Results
31.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
32.
I am sharing my Brother machine. I can print but cannot scan.
33.
I can print but cannot scan via network. (For Macintosh)
34.
When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
35.
I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
36.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
37.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
38.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
39.
Where is the full User's Guide? I can't find enough information in the paper manual.
40.
I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
41.
How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
42.
How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
43.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
44.
The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
45.
I cannot print from my computer via USB.
46.
Change the printer driver settings (Windows/macOS)
47.
I cannot print from my computer via network. (For Macintosh)
48.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
49.
I cannot scan via USB. (Mac OS X)
50.
I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
51.
Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
52.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
53.
I cannot use the "Modules Update" button on Web BRAdmin.
54.
Scan a document in Windows 8 and Windows 10.
55.
When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
56.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
57.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
58.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
59.
What is a "Generic PCL Driver"?
60.
Uninstall the drivers. (Mac OS X 10.5)