FAQs & Troubleshooting
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101 Results
- 51Configuring frequently-used scan settings on your computer.
- 52Cannot save the settings in Remote Setup or Web Based Management.
- 53Cannot start Remote Setup.
- 54Rename the File (Scan to USB)
- 55Replace Pad
- 56Unable to Scan XX
- 57Clean the Pick-up Roller
- 58Service Call
- 59Command List of brscan. (Linux)
- 60Pre-Required Procedures (Linux)
- 61I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 62Windows 10 Support Information
- 63Check the firmware version.
- 64Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 65The Brother software cannot be installed.
- 66A page that is not a blank page is skipped.
- 67Cannot install software. (Windows users only)
- 68The machine is in Offline Mode.
- 69The scanned image is skewed.
- 70My scanned image is missing.
- 71Paper suitable for scanning
- 72Vertical lines are seen in the scanned image.
- 73I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 74Unusable Device (Other Error)
- 75What do the LED indications mean?
- 76Scan using XSane or GIMP (Linux)
- 77Uninstall Scan-key-tool. (Linux)
- 78Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 79Install Presto!® BizCard® onto Windows 10.
- 80How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 81The machine pauses for about 3 seconds between each page when scanning.
- 82All Blank Page Skipped
- 83USB Access Error
- 84The scan quality is poor.
- 85Multifeed
- 86A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 87What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 88Check your machine's IP Address or Node Name
- 89Out of Memory
- 90Reset the network settings to the factory default.
- 91I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 92Configure the Scan to Email Feature (Linux)
- 93Delete a network scanner entry. (Linux)
- 94Start key does not work.
- 95USB Write-protected
- 96The machine is in Sleep Mode (power save mode).
- 97Bleed through is seen in the scanned image.
- 98Printing/ Scanning with a mobile device
- 99Document Jam
- 100When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?