FAQs & Troubleshooting
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120 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3Printing from a Windows PC or Mac
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How do I transfer templates to the printer?
- 6How do I turn the printer off?
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 9Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 10How to connect to an AC power outlet (optional)
- 11I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 12How do I disable broadcasting the printer to AirPrint-compatible devices?
- 13I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 14Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 15How to identify your Operating System (OS) for Windows or Mac
- 16I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 17I cannot connect my printer to a Windows 11 computer via USB.
- 18Uninstalling the printer drivers (Linux®)
- 19Installing a CA certificate
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21This printer is not detected when establishing a Wi-Fi® connection.
- 22What iOS mobile application can I use?
- 23P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 24Using the Communication Settings (for Windows)
- 25Using the Device Settings (for Windows)
- 26I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 27How to connect to a DC power outlet (optional)
- 28How do I transfer label templates with P-touch Transfer Express?
- 29Installing the software
- 30Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 33How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 34The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 35Using the Printer Setting Tool (for Windows)
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37How do I uninstall the printer driver?
- 38The printed image is out of alignment.
- 39What is the Label List? (P-touch Editor 5.x for Windows)
- 40The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 41Install BRAdmin Professional 3
- 42How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 43The latest printer driver was successfully installed, but the driver did not update correctly.
- 44When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Getting ready to use your printer.
- 47The side margins are incorrect.
- 48(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 50What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)