FAQs & Troubleshooting
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114 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4Installing the software
- 5I cannot connect my printer to a Windows 11 computer via USB.
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7Installing a CA certificate
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10The side margins are incorrect.
- 11I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 12Printing is not possible. (USB connection)
- 13How do I turn the printer off?
- 14Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 15What iOS mobile application can I use?
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19How to charge the rechargeable Li-ion battery
- 20I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 21Using the Communication Settings (for Windows)
- 22Using the Printer Setting Tool (for Mac)
- 23What is the JPEG printing and how can I use it?
- 24How do I transfer templates to the printer?
- 25How to insert paper
- 26When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 27How to install Brother software on a computer not connected to the Internet
- 28How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30What Android™ mobile application can I use?
- 31How do I disable broadcasting the printer to AirPrint-compatible devices?
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 34How to connect to a DC power outlet (optional)
- 35The paper is jammed in the printer.
- 36How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 37Printing from a Windows PC or Mac
- 38Using Web Based Management
- 39How do I print from a computer or mobile device?
- 40What do the indicator lights mean?
- 41How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43Uninstalling the printer drivers (Linux®)
- 44How to open the Devices and Printers window
- 45When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 46Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48The latest printer driver was successfully installed, but the driver did not update correctly.
- 49How do I transfer label templates with P-touch Transfer Express?
- 50How do I connect the printer to my computer using a USB cable?