FAQs & Troubleshooting
Popular |
PJ-773
121 Results
1.
How do I connect my printer via Wi-Fi®?
2.
Printing from an Android™ device
3.
Printing from a Windows PC or Mac
4.
How do I turn the printer off?
5.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
6.
The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
7.
How do I transfer templates to the printer?
8.
Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
9.
Using the Communication Settings (for Windows)
10.
How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
11.
This printer is not detected when establishing a Wi-Fi® connection.
12.
How do I transfer label templates with P-touch Transfer Express?
13.
How to install the rechargeable Li-ion battery (optional)
14.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
15.
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
16.
How to identify your Operating System (OS) for Windows or Mac
17.
I cannot connect my printer to a Windows 11 computer via USB.
18.
Installing a CA certificate
19.
I cannot save a file downloaded from the Brother support website (For Windows)
20.
How do I disable broadcasting the printer to AirPrint-compatible devices?
21.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
22.
Using the Printer Setting Tool (for Windows)
23.
How to identify the printer's firmware version
24.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
25.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
26.
How to connect to an AC power outlet (optional)
27.
Installing the software
28.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
29.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
30.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)