FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3"Multifeed" or "Multifeed is detected."
- 4Do not open the ADF cover when scanning.
- 5Unknown error.
- 6TWAIN or WIA errors appear when starting to scan. (Windows)
- 7How to identify your Operating System (OS).
- 8When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 9Change the image settings. (Using DS Capture)
- 10Paper suitable for scanning
- 11My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 12The scanned image is skewed (crooked).
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The scan speed is too slow.
- 15Colors in the scanned image are dark.
- 16What driver package format is supported by my Linux distribution?
- 17My scanner is connected but it will not feed my document or do anything else.
- 18Command List of brscan. (Linux)
- 19USB R/W test error
- 20ADF AFE R/W test error
- 21DRAM R/W test error
- 22Change the paper settings. (Using DS Capture)
- 23Clean the scanner
- 24ADF front lamp error
- 25AFE R/W test error
- 26Check the firmware version.
- 27The scan quality is poor.
- 28Uninstall Scan-key-tool. (Linux)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31error 20392 - Scanner not responding, check card, power, and cable.
- 32No document in ADF.
- 33ADF rear lamp error
- 34NVRAM R/W test error
- 35TWAIN errors appear when starting to scan. (Macintosh)
- 36My scanner gets warm.
- 37Replace Roller
- 38Configure the Scan to Email Feature (Linux)
- 39The scanned documents are put into the incorrect order. (macOS)
- 40ADF AFE LVDS test error
- 41AFE LVDS test error
- 42My scanned image is missing.
- 43Important points for specifying the scan area (Linux)
- 44Uninstall the scanner driver. (Linux)
- 45Pre-Required Procedures (Linux)
- 46The rollers are worn.
- 47Cannot find the scanner.
- 48White vertical lines or white stripes appear on the scanned image.
- 49FlashROM R/W test error
- 50Ultrasonic error