FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2No document in ADF.
- 3Check the firmware version.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5The scan speed is too slow.
- 6ADF AFE R/W test error
- 7Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8TWAIN or WIA errors appear when starting to scan. (Windows)
- 9Change the image settings. (Using DS Capture)
- 10Do not open the ADF cover when scanning.
- 11When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 12ADF front lamp error
- 13Paper suitable for scanning
- 14How to identify your Operating System (OS).
- 15ADF cover open
- 16error 20392 - Scanner not responding, check card, power, and cable.
- 17ADF rear lamp error
- 18"Multifeed" or "Multifeed is detected."
- 19"Document Jam/too Long" or "A document is jammed in the ADF."
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Configure the Scan to Email Feature (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Command List of brscan. (Linux)
- 25Uninstall the scanner driver. (Linux)
- 26Pre-Required Procedures (Linux)
- 27My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 28Cannot find the scanner.
- 29White vertical lines or white stripes appear on the scanned image.
- 30AFE R/W test error
- 31Change the paper settings. (Using DS Capture)
- 32I cannot install the scanner drivers.
- 33Replace Roller
- 34Scan using XSane or GIMP (Linux)
- 35The scanned documents are put into the incorrect order. (macOS)
- 36Important points for specifying the scan area (Linux)
- 37FlashROM R/W test error
- 38A page that is not a blank page is skipped.
- 39The file size is too large.
- 40Bleed-through is seen in the scanned image.
- 41The scan quality is poor.
- 42My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 43Clean the scanner
- 44Delete a network scanner entry. (Linux)
- 45Uninstall Scan-key-tool. (Linux)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47The rollers are worn.
- 48Unknown error.
- 49ADF AFE LVDS test error
- 50AFE LVDS test error