FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3My scanner gets warm.
- 4The scan speed is too slow.
- 5Replace Roller
- 6"Multifeed" or "Multifeed is detected."
- 7"Document Jam/too Long" or "A document is jammed in the ADF."
- 8Cannot find the scanner.
- 9Change the image settings. (Using DS Capture)
- 10Do not open the ADF cover when scanning.
- 11When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13What driver package format is supported by my Linux distribution?
- 14NVRAM R/W test error
- 15TWAIN errors appear when starting to scan. (Macintosh)
- 16How to identify your Operating System (OS).
- 17Delete a network scanner entry. (Linux)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19ADF rear lamp error
- 20TWAIN or WIA errors appear when starting to scan. (Windows)
- 21Colors in the scanned image are dark.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Paper suitable for scanning
- 24DRAM R/W test error
- 25Command List of brscan. (Linux)
- 26The rollers are worn.
- 27error 20392 - Scanner not responding, check card, power, and cable.
- 28My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 29The file size is too large.
- 30I cannot install the scanner drivers.
- 31Pre-Required Procedures (Linux)
- 32FlashROM R/W test error
- 33The scanned image is skewed (crooked).
- 34AFE LVDS test error
- 35USB R/W test error
- 36Change the paper settings. (Using DS Capture)
- 37Bleed-through is seen in the scanned image.
- 38The scan quality is poor.
- 39Configure the Scan to Email Feature (Linux)
- 40Scan using XSane or GIMP (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45White vertical lines or white stripes appear on the scanned image.
- 46ADF AFE LVDS test error
- 47Ultrasonic error
- 48ADF front lamp error
- 49Check the firmware version.
- 50Uninstall Scan-key-tool. (Linux)